Frequently Asked Questions
Welcome to Chocology! We hope you find an answer to your question below. If your question is still unanswered, please reach out via our contact form or email us at contact@chocology3D.com
Personalized Messages and Events
Do you offer custom designs?
Yes, we offer custom designs for all of our chocolates. Please contact us for more information.
Do you offer any additional services, such as personalized messages?
Certainly! We take pride in offering personalized services to make your chocolate gifting experience extraordinary. Whether it's a heartfelt note, a special dedication, or a thoughtful sentiment, we're here to help you express your sentiments in a truly unique way. Just share the message you wish to convey, and we'll ensure it accompanies your order. At Chocology Pte. Ltd., we're committed to making your chocolates unforgettable, and our personalized messages are designed to do just that.
What information do you need from me to create a quotation?
Our process starts with learning what our customers are looking for, so the more information they can give us in terms of what they expect, the better we can respond. From quantity and size of product to when it is needed and specific packaging requirements, we are here to make your vision come to life.
Can I provide my own design for the chocolate prints?
Yes, you can provide your own design for 3D printed chocolates! We will need to check the compatibility of the design to make sure it is suitable for 3D printing. Depending on the design, some changes may be needed due to the nature of chocolate printing. If this is the case, we will be in touch to discuss the best way to move forward.
Can the packaging be fully customized to match my branding or event theme?
Yes, we offer a range of packaging options, from simple packaging (for smaller orders) to custom-designed boxes for large orders. Currently we have 2 types of white sleeve boxes available. If you require other packaging options or customization, we can discuss that with you too.
About our chocolate and the process
What is the shelf-life of your chocolates?
Our chocolates have a shelf-life of four weeks from the day they are delivered.
What type of 3D printing do you use to make your chocolates?
Our printer is not a modified 3D printer; it is specifically designed from scratch with a focus on food safety, hygiene, and ease of cleaning. Unlike traditional filament-based printers, our printer utilizes a syringe-based system to handle the chocolate.
Are there any limitations on the complexity of the designs you can print?
Unfortunately, due to the limitations of chocolate properties, there are some restrictions on the complexity of the designs that can be achieved. We are bound by the capabilities of the 3D printer and the nature of the printed product. For example, to get the best possible results, the designs must be printed in one continuous line.
Ordering and Delivery
How do I place an order?
You can reach out to place an order for our 3D printed chocolates by contacting us via email or the contact form. Tell us what you are looking for and we’ll happily give you more information and a quotation.
Is there a minimum order quantity for custom chocolates?
Our 3D printer enables us to bring your product to life quickly, with a short development time, and even for small quantities as low as 1.
Can I order chocolates for special occasions, such as weddings or corporate events?
Absolutely! We are here to help you making it an unforgettable event for you and your guests.
Do you deliver?
Yes, we can deliver. Delivery times and costs vary depending on your location.
What factors determine the production timeline for my order?
Our production time for your order is mostly subject to complexity of the artwork and the packaging requirements. We start with a minimum of 2 weeks, but depending on how intricate the design is and how many chocolates you order, production time may vary. Once your order is placed, we will provide you with an accurate timeline for your project.
Are there any specific storage requirements for the chocolates after delivery?
Yes, store the chocolates in a cool and dry place, ideally between 15 to 18 degrees Celsius. Avoid exposure to direct sunlight, heat sources, or high humidity, as these can cause the chocolates to melt or develop a whitish coating known as "bloom." Although not recommended, but if refrigerated, seal them well and let them gradually reach room temperature before consuming.